Today Lloyds Banking Group announced its decision to close the East End Branch of the Bank of Scotland on Glasgow Road. In an email to Paisley’s MSP George Adam, Lloyds pointed to declining usage of branches across Scotland. Unfortunately, no information has been provided regarding the number of customers using their Glasgow Rd office. This news comes after Paisley seen the Royal Bank of Scotland close two branch in recent years.
Speaking on the announcement, George said, “I have today written to the Managing Director of the Bank of Scotland, Robin Bulloch requesting an urgent reconsideration of this decision. While I have been told staff will be redeployed, it is always a cause for concern when your place of business is closed. For the second time in two years, the people of the East End of Paisley have been let down by a bank closing their local branch. While Lloyds Banking Group have pointed to decreasing numbers of people using branches, I find it very telling that like RBS, we have not been informed if this branch is one of the ones seeing reduced footfall.
‘Customers will rightly be angry that they are increasingly being driven towards faceless banking either through mobile apps or internet and telephone banking. Some people may find this more convenient, however still to this day, a significant number of people prefer conducting their banking in person, including many of my elderly constituents who have banked face to face for decades. We often see adverts from banks with catchy slogans like ‘customer focused banking’ or ‘putting the customer at the heart of everything we do’. Closing branches seems to fly in the face of this.
‘It is also very disappointing that there will be another shop to fill on Glasgow Road. The recent decrease in empty shops in the East End and our town centre is very welcome. But when long establish businesses close down, it’s a real blow to the local landscape. I would encourage all Bank of Scotland customers who use the East End branch to contact the bank and make their feelings known.”